Kerikiya FAQ — Answers to All Your Questions

No. Under Kerikiya's policy, each person is allowed only one account. Creating multiple accounts may result in all of them being suspended and any accumulated bonuses being forfeited.

on the login page Click the "Forgot password?" link, enter your registered mobile number or email, and a reset link will be sent to you. Then set a new password. If you still have trouble, email us at support@kerikiya.best.

KYC verification requires a photo of your National ID (NID) or passport, along with a selfie. Verification is typically completed within 24 hours. Verified accounts have higher withdrawal limits.

Too many incorrect password attempts will temporarily lock your account. Wait 15–30 minutes or email support@kerikiya.best. Our support team will get it sorted quickly.

After logging in, go to "Cashier" or "Deposit". Select Mobile Pay, Nagad, Rocket, or bank transfer, enter the amount, and complete the payment. Your balance is usually updated within 5 minutes.

The minimum deposit at Kerikiya is ৳500 BDT, though this may be lower during special promotions. Maximum deposit limits vary depending on the payment method used.

Wait 10–15 minutes first. If the issue persists, email support@kerikiya.best with your transaction ID and a screenshot. We'll resolve it within 2 hours.

Kerikiya does not charge any fees on deposits. However, your mobile banking provider (Mobile Pay/Nagad) may apply their own transaction charges.

After logging in, go to "Cashier" > "Withdrawal". Select your preferred payment method and enter the amount. For verified accounts, funds are typically received within 1–6 hours.

Mobile Pay and Nagad withdrawals typically take 1–6 hours. Bank transfers take 1–2 business days. Requests made after midnight are processed the following day. Expect slightly longer wait times during peak hours.

The minimum withdrawal amount is ৳500. Withdrawals from bonus winnings are subject to wagering requirements. For more details, Terms & Conditions See more.

Withdrawals are typically rejected due to incomplete KYC, unmet wagering requirements, or an incorrect account number. You'll be notified of the reason by email — once resolved, simply resubmit your request.

As a new member Register and make your first deposit. Your welcome bonus will be credited to your account automatically. For full terms, on the bonus page See more.

Wagering means you need to bet your bonus amount a set number of times before you can withdraw. For example, a BDT 1,000 bonus with a 10x wagering requirement means you must place BDT 10,000 in bets.

After logging in, go to the "Bonus" section to view your free spins. Navigate to the designated slots game and click the free spin button. Wagering requirements apply to any winnings from free spins.

Yes! Through Kerikiya's referral program, both you and your friend get a bonus when they sign up using your link. Grab your referral link from your account, share it, and the bonus will be credited once your friend registers and makes a deposit.

Kerikiya offers betting on 30+ sports, including cricket, football, tennis, badminton, kabaddi, and volleyball. Sports Betting View all markets on the page.

Live betting means placing bets at real-time odds on matches that are already in progress. Odds shift as the match unfolds, so quick decisions are key. On the betting page View live markets.

Once a bet is confirmed, it generally cannot be cancelled. However, some markets offer a Cash Out feature that lets you settle your bet before the match ends.

All New Games New Games Available on the page. New slots, Live Casino, and arcade games are added every week. Once logged in, you'll also see new game notifications on the home page.

Yes. Kerikiya uses 256-bit SSL encryption. Your personal information and financial transactions are fully secure and never shared with any third party.

Go to the "Security" section in Account Settings and enable 2FA. You'll receive an OTP on your mobile every time you log in, adding an extra layer of protection to your account.

Kerikiya keeps your personal information completely confidential. To learn more, Privacy Policy Read on. Your information is never sold or shared with any third party.

Email us at support@kerikiya.best. Our support team is active 24/7 and typically responds within 2 hours. For urgent matters, include "Urgent" in the subject line.

Kerikiya takes responsible gaming seriously. You can set deposit limits, session time limits, and enable self-exclusion. To learn more, Responsible Gaming Visit the page.

To close your account, email support@kerikiya.best with "Account Closure" as the subject. Make sure to withdraw your balance before closing. You can also enable self-exclusion directly from Settings.