Your Privacy Is Our Priority: Kerikiya believes that protecting your personal information is a core responsibility. Read this Privacy Policy to understand exactly how your data is collected, used, and kept safe.
1 Introduction
This Privacy Policy ("Policy") applies to the Kerikiya platform and all its services. Kerikiya is a licensed online betting and gaming platform serving users in Bangladesh and other countries.
We believe transparency is the foundation of trust. That's why our privacy policy is written in plain, easy-to-understand language so every user can follow it. By using the Kerikiya website or app, you are considered to have accepted this Privacy Policy.
This Policy governs our Terms & Conditions must be read together. Both documents combined form the complete agreement between Kerikiya and you.
2 What Information We Collect
Kerikiya only collects the information that is strictly necessary. We never ask for excessive or irrelevant data. A detailed breakdown of what we collect is provided below:
| Data Type |
Example |
Purpose of Collection |
| Identity Information |
Name, date of birth, national ID number |
KYC Verification & Age Confirmation |
| Contact Information |
Mobile number, email address |
Account Verification & Communication |
| Financial Information |
Mobile Pay/Nagad number, transaction history |
Payment Processing & Fraud Prevention |
| Technical Information |
IP address, device type, browser |
Security & Experience Improvement |
| Usage Data |
Betting history, game preferences, login times |
Service Personalization & Analytics |
Please Note: Full payment card numbers and CVV codes are never stored on Kerikiya's servers. Payment details are processed directly through a secure payment gateway.
3 How We Collect Your Data
Kerikiya collects your information in several ways. You have the right to know about each of them:
- Directly Provided: Information you provide during registration, login, deposits, or profile updates.
- Automatically: Through cookies and tracking technologies while you use the platform.
- From Third Parties: Via payment providers or identity verification agencies.
- From public sources: Checking public databases or sanctions lists to prevent fraud.
We do not collect any information from your social media profiles or other personal accounts unless you explicitly give us permission to do so.
4 How Your Information Is Used
Kerikiya uses your information only for specific, legitimate purposes. We never use your data for unnecessary or unrelated reasons.
- To create and manage your account and ensure its security.
- To process deposits and withdrawals and confirm transactions.
- For age verification and identity verification (KYC) purposes.
- To personalize your betting experience based on your preferences.
- To keep you informed about promotional offers and bonuses (if you have given your consent).
- To prevent money laundering and fraud.
- To meet legal and regulatory obligations.
- To troubleshoot technical issues and improve the platform.
- To analyze user behavior and improve service quality.
Important: Kerikiya never shares your information with advertising companies, data brokers, or political organizations.
5 Data Sharing Policy
Kerikiya firmly believes in your right to privacy. Your personal information may only be shared with third parties in the following limited circumstances:
- Payment Provider: Necessary information is shared with Mobile Pay and Nagad to process transactions.
- Identity Verification Agency: With licensed verification agencies as part of the KYC process.
- Law Enforcement Agencies: Under court order or other legal obligations.
- Technology partners: With trusted technology partners for platform operations, under strict confidentiality agreements.
All third parties are required to comply with Kerikiya's privacy standards. They may not use your information for any other purpose. Every data-sharing agreement ensures your information is fully protected.
6 Data Security Measures
Kerikiya applies industry-leading technical and organizational measures to protect your data:
- SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
- Firewall & DDoS Protection: Our servers are monitored around the clock.
- Two-Factor Authentication (2FA): An extra layer of security for your account.
- Regular Security Audits: Third-party experts regularly audit our systems.
- Restricted Data Access: Only authorized personnel have access to data on a need-to-know basis.
- Backup & Recovery: Data is regularly backed up and stored in a secure environment.
What Happens in the Event of a Data Breach? In the event of a data breach, Kerikiya will notify affected users and the relevant authorities within 72 hours.
7 Cookie Usage
Kerikiya uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.
- Essential Cookies: For login sessions and security purposes. These cannot be disabled.
- Functional Cookies: To remember your language preferences and settings.
- Analytics Cookies: To collect platform usage statistics.
- Marketing cookies: To show relevant ads (with your consent).
You can disable non-essential cookies through your browser settings. However, doing so may cause certain features of the platform to stop working.
8 Your Rights
Under Kerikiya's data protection policy, you have the following rights:
- Right to Know: You can request to see what personal information we hold about you.
- Right to Rectification: You can correct any inaccurate or outdated information.
- Right to Erasure: In certain circumstances, you may request that your data be deleted.
- Right to Restriction: You can object to certain types of data processing.
- Right to Portability: You can request a copy of your data.
- Right to Withdraw Consent: You can withdraw your consent to marketing communications at any time.
To exercise any of these rights, email us at support@kerikiya.best. Kerikiya will respond to your request within 30 days.
Please Note: Some data may not be erasable due to legal obligations or ongoing fraud investigations.
9 Data Retention Period
Kerikiya does not retain your data longer than necessary. Retention periods vary depending on the type of data:
- Account information: up to 5 years after account closure.
- Financial transaction data: up to 7 years as required by law.
- Communication logs: up to 3 years.
- Technical logs (IP, etc.): up to 12 months.
- Marketing preferences: until you change them.
Once the retention period expires, data is securely deleted or anonymized.
10 Children's Privacy
Kerikiya does not collect information from or provide services to anyone under the age of 18. If we become aware that a minor has created an account, that account will be immediately closed and all associated data deleted.
If a parent or guardian discovers that their child has created a Kerikiya account, please contact us immediately at support@kerikiya.best.
11 Policy Updates
Kerikiya may update this Privacy Policy from time to time. For significant changes:
- A notification will be sent to your registered email address.
- A clear notice will be displayed on the platform.
- A minimum of 7 days' notice will be given before any changes take effect.
Continued use of the platform after any changes will be taken as your acceptance of the updated policy.
12 Contact
For any privacy-related questions, requests, or complaints, please contact us:
- Email: support@kerikiya.best
- Live Chat: Log in to the platform to get in touch
- Support Hours: 24/7, available in Bengali every day of the week
Our Commitment: Kerikiya is fully committed to protecting your privacy. Your concerns matter to us, and we always respond promptly and effectively.